Returns & refunds

Damaged, defective or wrong item: email us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund. You usually do not need to send the item back.

Change of mind: unused items in original packaging may be returned within 14 days of delivery. Email hello@mochimori.com first for a return address — our goods ship from partner warehouses, so please do not send items to the sender address on the parcel. Return shipping is paid by the customer; the refund is issued once the item arrives.

Non-returnable: socks, worn clothing, opened stationery consumables and sale items, unless faulty.

Refunds go back to the original payment method within 5-10 business days after approval.

Cancellations: free within 12 hours of ordering, before the order is processed.

Last updated: October 2026.