Contact & help

Email: hello@mochimori.com (placeholder - mailbox not active until the domain is set up)
We reply within 1 business day (Mon-Fri, Malaysia time, GMT+8).

FAQ

When will my order arrive?

Most orders are processed in 1-3 business days and delivered in about 7-20 business days depending on your country. You will get a tracking link by email.

Do I pay customs or import duties?

Some countries charge duties or taxes on imports (including the US, where the duty-free de minimis exemption has ended). Where we can, we show these at checkout; otherwise they may be collected on delivery.

Can I return an item?

Yes - contact us within 30 days of delivery if an item arrives damaged, defective or wrong, with a photo. We will send a replacement or a refund. For change-of-mind returns, see the Returns policy.

Why did my items arrive in separate parcels?

Multi-item orders may arrive in separate parcels so they get to you faster.

Are these official character products?

No. We only sell unbranded or original designs - no licensed character goods.